The Fusion: Conversational Generative AI for Customer Support
The integration of conversational and generative AI has emerged as a transformative force in customer support. A recent PwC report delves into the intricacies of this integration Conversational AI, encompassing voice assistants, chatbots, and voice-activated systems, is designed to comprehend and respond to human language naturally. Its potential lies in delivering personalised, natural responses – […]
Companies are dying young; how centurions are surviving and thriving – Part II
In an era of accelerating change, company lifespans are getting shorter than ever.Yet, Japan boasts of eight of the world’s ten longest-running businesses – all founded prior to 800 AD. What might be the secret of corporate longevity? Japan – the land of the youthful elderly Japan boasts of eight of the world’s ten longest-running […]
Unleashing Innovation: Crafting Customer-Centric Strategy for Business Transformation
In today’s hyper-competitive and ever-evolving business landscape, customer experience (CX) has become the cornerstone of success and growth. Customers are looking for and demanding a seamless and personalized interaction with their chosen brands. This shift in expectations has pushed companies to rethink their operational strategies and embrace customer-centric transformation. Some organizations are experimenting with new […]
A Landmine of AI risks for 2024
As businesses strive for innovation and efficiency, the critical importance of aligning technological advancements with robust compliance, governance, and security measures is unequivocal The rapid integration of artificial intelligence (AI) into various facets of business operations has become both a necessity currently and a potential source of vulnerability going forward. Forrester, a renowned research and […]
Cybersecurity in the Age of Generative AI
Google forecast report predicts the cybersecurity landscape in 2024 to be increasingly complex, with generative AI playing a significant role in both attacks and defences As technology advances, so do the methods used by cyber attackers. The emerging use of generative AI and large language models (LLMs) in cyberattacks poses new challenges for cybersecurity. The […]
Companies dying young but centurions thriving – Part I
We are in an era of accelerating change in which the life spans of big companies are getting shorter than ever. However, there still are organisations that have survived over centuries We have stepped into a turbulent era when the average lifespan of organisations is shrinking dramatically. A new study by the S&P 500 – […]
Is QR becoming redundant in service delivery – Part I
With rapid advancements in technology and changing customer expectations, there is an ongoing debate about whether QR is losing its edge in the service sector. Here’s the first part. Quality Review (QR) – also known as Quality Assurance (QA) or Quality Control (QC) – is a systematic process that involves assessing and evaluating the quality […]
The Cyber-Secure Supply Chain
The need to ensure supply chains are cyber-secure is primary – and immediate. read on to know more: That cybersecurity is central to the smooth functioning of supply chains is a fact well known. Recent global events, such as the pandemic, geopolitical shifts, and extreme weather incidents, have underscored the necessity of supply chain resilience. […]
Navigating the AI Frontier
The executive order is a comprehensive plan to shepherd the nation through the unfolding AI epoch as more robust and potentially perilous AI models make their entrance With a room filled with anticipatory laughter, President Biden recently veered from his scripted address to share his personal encounters with deepfake technology, moments before signing an all-encompassing […]
Trendspotting: The Cherry on the top of all Strategic Planning
Identifying trends before rivals is often the fine line separating industry leaders from the chasing pack. Here’s what to keep in mind: Strategic planning is the compass that guides the long-term direction of an enterprise. However, the myopic focus of many executives on the immediate 3-5 years may cause them to overlook nascent, highly disruptive […]