Has 13 plus years of proven track record in building world-class data sciences solutions and products. She has extensively worked on building chatbots and productizing text mining insights. She has 6 Patent grants and 20+ patents pending in the area of inuitive customer service, indoor positioning and user profiles. She is adept across machine learning , text mining, NLP technologies & tools. She has worked with 7 as a Director of Data Science, and with organizations like Emirates Bank, HSBC, Genpact and TCS. Currently she is the Vice President leading the Next Gen-APAC team at Citibank.